Letter of Apology

 

[Date]
February 10, 2017

[Address]
Happy Furniture Industry
Calliope Philiph
Sweetcorn Avenue, Hamburg.

[Salutation]
Dear Mrs.Philiph,

 

[Focus]
We are really sorry that you didn’t received package with good quality as you expected. We experienced a problem with our delivery trucks that may reduce quality with package you order. We offer to exchange the package you receive with new one with better quality. Once again, we apologize for any problem we might caused and we look forward to your future orders.

[Complimentary Closing]
Best regards,

[Signature]
Mortimer Evan
Marketing Manager.